Refund policy

Effective date: October 3, 2026. This policy covers paid Texas Data Center Watch plans (Neighbor, Community Group, Pro and Lead Intel) bought online.

• Cancel any time in the customer portal (sign in with the email you used at checkout), or email support@txdatacenterwatch.com and we'll cancel for you. Cancellation stops the next renewal. You keep full access until the end of the period you already paid for.
• Monthly plans are not refunded, including partial months. Cancel before your renewal date to avoid the next charge.
• Annual plans: if you ask within 14 days of an annual charge (your first purchase or a yearly renewal), we refund the unused part of the year, prorated by day. Email support@txdatacenterwatch.com from the address on the subscription. After 14 days, an annual plan runs to the end of its year and isn't refunded.
• Switching plans in the portal: upgrades take effect right away and you're charged the prorated difference. Downgrades and switches from annual to monthly take effect at the end of the current paid period.
• Our mistakes: billing errors, duplicate charges, or coverage we promised but couldn't deliver are refunded or credited, whatever the plan.
• Refunds go back to the original payment method through our payment processor, Stripe, and usually show up within 5–10 business days. Sales tax charged on a refunded amount is refunded too.
• This policy doesn't limit any rights you have under applicable law.